When a document gets stuck in the printer queue, not only will it not print, but it prevents every file in line behind it from printing as well.
In Windows the print jobs are not directly sent to the printer, instead they land first in the spooler. The print spooler is a program that manages all the print jobs that you are currently sending to a printer and it also makes it possible for a user to delete a print job in process or change the order of the pending print jobs.
When the spooler stops working, the print jobs just sit in line but since the job at the front o the line is going nowhere, neither will they.
Follow the instructions below to get rid of a stuck job in your printer’s job queue:
- Click the Windows Icon at the lower left corner of your screen
- Type “Printers” in the search bar and click Printers & Scanners
- Look for the name of your printer, left-click on it once and then select Open Queue
- Look for the job that is stuck, right click on it and select Delete
- The printer spool will be invisible unless an active print job is either queued, on hold, or attempting to print. If you have a job that is stuck, you will see the printer spool at the lower right corner of your screen.
- Once you’re in the printer utility, select the print job(s) that you want to remove from the queue and click the (X) buttons alongside their name to delete them from the print job, this cancels that job and clears out the queue.