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  3. I am receiving a, “You have entered an incorrect username or password” error when I try to log in to Blackboard. What should I do?

I am receiving a, “You have entered an incorrect username or password” error when I try to log in to Blackboard. What should I do?

Your Blackboard username and password are the same as your WCSU User Account username and password. If you have received this message, it could be because you have entered these credentials incorrectly or your password has expired.

Keep in mind WCSU User Account passwords expire every 60 days due to security reasons.

For assistance resetting your password, please visit https://AKA.ms/sspr

If you need further assistance resetting your password please contact the IT&I Service Desk at 203-837-8467 or RequestIT@wcsu.edu

Updated on July 17, 2019

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