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  3. What should I do if I forget my password?

What should I do if I forget my password?

Your email, blackboard, and banner password is the same as your WCSU User Account password and this password will expire every 90 days.

If you have forgotten your WCSU User Account password or it has expired, both faculty and students can reset it online by visiting the Self Service Windows Password Manager page. As an alternative, students may visit one of staffed computer centers on campus with a photo ID:

Midtown Computer Center (MTCC) 
Ruth Haas Library – Main Level

Westside Computer Center (WSCC) 
Westside Classroom Building room 117

Student Technology Training Center (STTC) 
Student Center room 225

Keep in mind that passwords must contain at least 8 characters from 3 of the following 4 classes: uppercase, lowercase, numeric or symbols (@,*, etc). Passwords may not contain any part of your username, old passwords or any part of your full name. New passwords cannot be the same as old passwords.

You may also call the IT Service Desk at (203) 837-8467. You will be asked a series of questions for identification verification.

Updated on July 1, 2020

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