{"id":103,"date":"2017-08-15T13:16:36","date_gmt":"2017-08-15T13:16:36","guid":{"rendered":"http:\/\/wcsusupport.wpengine.com\/?post_type=ht_kb&#038;p=103"},"modified":"2023-05-25T13:05:31","modified_gmt":"2023-05-25T13:05:31","slug":"the-computer-says-that-my-account-is-locked-what-should-i-do","status":"publish","type":"ht_kb","link":"https:\/\/support.wcsu.edu\/?ht_kb=the-computer-says-that-my-account-is-locked-what-should-i-do","title":{"rendered":"The computer says that my account is locked. What should I do?"},"content":{"rendered":"<p>If you enter the wrong password more than five times, your account will become locked. If you are entering the correct password, and your account is locked, you will have to wait fifteen minutes for it will unlock itself or you can try to self-service reset your password prior to the 15 minute lockout period.\u00a0 \u00a0You also have the option to contact the service desk and get a temporary password over the phone.<\/p>\n<p><strong>If you are a student<\/strong> and your account becomes locked, you can use <a href=\"https:\/\/wcsu.edu\/password\" target=\"_blank\" rel=\"noopener\">https:\/\/wcsu.edu\/password<\/a> to independently reset your password or contact the IT&amp;I Service Desk at (203) 837-8467.<\/p>\n<p><strong>If you are a faculty member<\/strong> and your account becomes locked, you may also use <a href=\"https:\/\/wcsu.edu\/password\" target=\"_blank\" rel=\"noopener\">https:\/\/wcsu.edu\/password<\/a> to reset your password or contact the IT&amp;I Service Desk at\u00a0\u00a0(203) 837-8467\u00a0for further assistance.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you enter the wrong password more than five times, your account will become locked. If you are entering the correct password, and your account is locked, you will have to wait fifteen minutes for it will unlock itself or you can try to self-service reset your password prior to&#8230;<\/p>\n","protected":false},"author":4,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[2,17],"ht-kb-tag":[],"class_list":["post-103","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-getting-started","ht_kb_category-accounts"],"_links":{"self":[{"href":"https:\/\/support.wcsu.edu\/index.php?rest_route=\/wp\/v2\/ht-kb\/103","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.wcsu.edu\/index.php?rest_route=\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.wcsu.edu\/index.php?rest_route=\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.wcsu.edu\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/support.wcsu.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=103"}],"version-history":[{"count":0,"href":"https:\/\/support.wcsu.edu\/index.php?rest_route=\/wp\/v2\/ht-kb\/103\/revisions"}],"wp:attachment":[{"href":"https:\/\/support.wcsu.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=103"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.wcsu.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-category&post=103"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.wcsu.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-tag&post=103"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}