{"id":339,"date":"2018-03-20T13:42:16","date_gmt":"2018-03-20T13:42:16","guid":{"rendered":"https:\/\/support.wcsu.edu\/?post_type=ht_kb&#038;p=339"},"modified":"2024-02-06T19:18:24","modified_gmt":"2024-02-06T19:18:24","slug":"cisco-phone-overview","status":"publish","type":"ht_kb","link":"https:\/\/support.wcsu.edu\/?ht_kb=cisco-phone-overview","title":{"rendered":"Cisco Phone Overview"},"content":{"rendered":"<p>Click the below link for a quick reference guide pdf on using the Cisco phone handset.<\/p>\n<p><a href=\"https:\/\/support.wcsu.edu\/wp-content\/uploads\/2021\/08\/8851_Quick_Reference_WCSUv5.pdf\" target=\"_blank\" rel=\"noopener\" data-cke-saved-href=\"http:\/\/wcsu.edu\/iti\/files\/8851-Quick-Reference-WCSU.pdf\">Quick Reference for using the new telephone set.<\/a><\/p>\n<p>Watch the video below for an overview of the Cisco handset.<\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/aDF1QHD5AfI?rel=0\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h2 style=\"text-align: center;\">How To &#8211; Place Calls (What to Dial)<\/h2>\n<p><b>Emergency<\/b>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 911<br \/>\n<b>On Campus\u00a0<\/b>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 5 digit extension number<br \/>\n<b>Off Campus\u00a0<\/b>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 8 + 7 digit number<br \/>\n<b>Long Distance<\/b>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 8 +1 + Area Code + 7 digit number<br \/>\n<b>Toll Free\u00a0<\/b>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a08 + number<br \/>\n<b>International<\/b>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a08 + 011 &#8211; Country Code + number (authorized users)<\/p>\n<h2 style=\"text-align: center;\">How To &#8211; Access Voicemail<\/h2>\n<p><strong>On Campus<\/strong> &#8211; 7,9999<\/p>\n<p><strong>Off Campus (External voicemail access):<\/strong><\/p>\n<ol>\n<li>\u00a0 \u00a0 Dial the main system number \u00a0\u2013 203-837-9999<\/li>\n<li>\u00a0 \u00a0 Press * for Sign In<\/li>\n<li>\u00a0 \u00a0 Dial your 11 digit extension 1 203 837 \u00a0xxxx followed by #<\/li>\n<li>\u00a0 \u00a0 Enter your PIN \u00a0followed by #<\/li>\n<li>\u00a0 \u00a0 Follow the prompts to check your mail.<\/li>\n<\/ol>\n<p>If you need to reset your PIN, go to the Cisco Self-Service portal are\u00a0<a title=\"Original URL: https:\/\/phone.wcsu.edu\/. Click or tap if you trust this link.\" href=\"http:\/\/phone.wcsu.edu\/ucmuser\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"Verified\">http:\/\/phone.wcsu.edu\/ucmuser\/<\/a>\u00a0and login with your network login credentials.<\/p>\n<p>Click\u00a0<a href=\"https:\/\/support.wcsu.edu\/?ht_kb=voicemail-self-service-pin-reset\" target=\"_blank\" rel=\"noopener\">here<\/a>\u00a0for instructions on how to self-service reset your voicemail PIN.<\/p>\n<h2 style=\"text-align: center;\">How To &#8211; Report a Problem<\/h2>\n<ol>\n<li>\u00a0You can log into our Samanage Incident reporting system and create an incident here:\u00a0\u00a0<a href=\"https:\/\/wcsu.samanage.com\/\">https:\/\/wcsu.samanage.com\/<\/a><\/li>\n<li>You can call the IT+I service desk at 203-837-8467 and report the issue.<\/li>\n<li>You can also report the issue by sending an email to requestit@wcsu.edu.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Click the below link for a quick reference guide pdf on using the Cisco phone handset. Quick Reference for using the new telephone set. Watch the video below for an overview of the Cisco handset. How To &#8211; Place Calls (What to Dial) Emergency\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0&#8230;<\/p>\n","protected":false},"author":4,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[27],"ht-kb-tag":[],"class_list":["post-339","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-telecommunications"],"_links":{"self":[{"href":"https:\/\/support.wcsu.edu\/index.php?rest_route=\/wp\/v2\/ht-kb\/339","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.wcsu.edu\/index.php?rest_route=\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.wcsu.edu\/index.php?rest_route=\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.wcsu.edu\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/support.wcsu.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=339"}],"version-history":[{"count":0,"href":"https:\/\/support.wcsu.edu\/index.php?rest_route=\/wp\/v2\/ht-kb\/339\/revisions"}],"wp:attachment":[{"href":"https:\/\/support.wcsu.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=339"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.wcsu.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-category&post=339"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.wcsu.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-tag&post=339"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}