{"id":93,"date":"2017-08-15T12:44:20","date_gmt":"2017-08-15T12:44:20","guid":{"rendered":"http:\/\/wcsusupport.wpengine.com\/?post_type=ht_kb&#038;p=93"},"modified":"2023-06-01T13:06:27","modified_gmt":"2023-06-01T13:06:27","slug":"mac-password-resets-keychain-reset-guide","status":"publish","type":"ht_kb","link":"https:\/\/support.wcsu.edu\/?ht_kb=mac-password-resets-keychain-reset-guide","title":{"rendered":"Mac Keychain Solution Guide"},"content":{"rendered":"<h3><b>Keychain Prompts<\/b><\/h3>\n<p>If Keychain Prompts are blocking access to your computer please follow the steps below:<\/p>\n<p>1) Save and close all open documents and programs.\u00a0 If you see similar keychain prompts as below, after resetting your WCSU User Account password, keep pressing the ESC (escape) button until the prompts stop and you are back on your desktop.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-576\" src=\"https:\/\/support.wcsu.edu\/wp-content\/uploads\/2017\/08\/Keychain-cannot-be-found.jpg\" alt=\"\" width=\"421\" height=\"152\" srcset=\"https:\/\/support.wcsu.edu\/wp-content\/uploads\/2017\/08\/Keychain-cannot-be-found.jpg 421w, https:\/\/support.wcsu.edu\/wp-content\/uploads\/2017\/08\/Keychain-cannot-be-found-300x108.jpg 300w, https:\/\/support.wcsu.edu\/wp-content\/uploads\/2017\/08\/Keychain-cannot-be-found-50x18.jpg 50w, https:\/\/support.wcsu.edu\/wp-content\/uploads\/2017\/08\/Keychain-cannot-be-found-60x22.jpg 60w, https:\/\/support.wcsu.edu\/wp-content\/uploads\/2017\/08\/Keychain-cannot-be-found-100x36.jpg 100w\" sizes=\"auto, (max-width: 421px) 100vw, 421px\" \/><\/p>\n<p>2) From the Finder, click on the &#8216;<strong>Go<\/strong>&#8216; Menu, and then click <strong>&#8216;Go to Folder<\/strong>&#8216;.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2282\" src=\"https:\/\/support.wcsu.edu\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-01-at-8.56.38-AM.png\" alt=\"\" width=\"540\" height=\"484\" srcset=\"https:\/\/support.wcsu.edu\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-01-at-8.56.38-AM.png 540w, https:\/\/support.wcsu.edu\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-01-at-8.56.38-AM-300x269.png 300w, https:\/\/support.wcsu.edu\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-01-at-8.56.38-AM-50x45.png 50w, https:\/\/support.wcsu.edu\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-01-at-8.56.38-AM-60x54.png 60w, https:\/\/support.wcsu.edu\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-01-at-8.56.38-AM-100x90.png 100w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" \/><\/p>\n<p>3) Type the following: ~\/Library\/Keychains<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2283\" src=\"https:\/\/support.wcsu.edu\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-01-at-8.58.18-AM.png\" alt=\"\" width=\"486\" height=\"201\" srcset=\"https:\/\/support.wcsu.edu\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-01-at-8.58.18-AM.png 486w, https:\/\/support.wcsu.edu\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-01-at-8.58.18-AM-300x124.png 300w, https:\/\/support.wcsu.edu\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-01-at-8.58.18-AM-50x21.png 50w, https:\/\/support.wcsu.edu\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-01-at-8.58.18-AM-60x25.png 60w, https:\/\/support.wcsu.edu\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-01-at-8.58.18-AM-100x41.png 100w\" sizes=\"auto, (max-width: 486px) 100vw, 486px\" \/><\/p>\n<p>4) Select all files, right-click on them, and then select &#8216;<strong>Move to trash<\/strong>&#8216;.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2284\" src=\"https:\/\/support.wcsu.edu\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-01-at-8.59.31-AM.png\" alt=\"\" width=\"720\" height=\"412\" srcset=\"https:\/\/support.wcsu.edu\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-01-at-8.59.31-AM.png 940w, https:\/\/support.wcsu.edu\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-01-at-8.59.31-AM-300x172.png 300w, https:\/\/support.wcsu.edu\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-01-at-8.59.31-AM-768x440.png 768w, https:\/\/support.wcsu.edu\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-01-at-8.59.31-AM-50x29.png 50w, https:\/\/support.wcsu.edu\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-01-at-8.59.31-AM-60x34.png 60w, https:\/\/support.wcsu.edu\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-01-at-8.59.31-AM-100x57.png 100w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>5) Restart your computer, and log in with your most current credentials<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2285\" src=\"https:\/\/support.wcsu.edu\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-01-at-9.00.08-AM.png\" alt=\"\" width=\"489\" height=\"377\" srcset=\"https:\/\/support.wcsu.edu\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-01-at-9.00.08-AM.png 489w, https:\/\/support.wcsu.edu\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-01-at-9.00.08-AM-300x231.png 300w, https:\/\/support.wcsu.edu\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-01-at-9.00.08-AM-50x39.png 50w, https:\/\/support.wcsu.edu\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-01-at-9.00.08-AM-60x46.png 60w, https:\/\/support.wcsu.edu\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-01-at-9.00.08-AM-100x77.png 100w\" sizes=\"auto, (max-width: 489px) 100vw, 489px\" \/><\/p>\n<p><em>Note: The tilde (~) is important, as it is a shortcut for a longer path.\u00a0 If you do not enter it, it takes you to the System-wide key chains, which should not be altered.\u00a0<\/em><\/p>\n<p><strong>If you have any issues following or understanding any of the above procedures please call the IT+I Service Desk at 203-837-8467 or send us an email at\u00a0<a href=\"mailto:RequestIT@wcsu.edu\" data-cke-saved-href=\"mailto:RequestIT@wcsu.edu\">RequestIT@wcsu.edu<\/a>\u00a0and we will be happy to assist you.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Keychain Prompts If Keychain Prompts are blocking access to your computer please follow the steps below: 1) Save and close all open documents and programs.\u00a0 If you see similar keychain prompts as below, after resetting your WCSU User Account password, keep pressing the ESC (escape) button until the prompts stop&#8230;<\/p>\n","protected":false},"author":4,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[21],"ht-kb-tag":[],"class_list":["post-93","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-password"],"_links":{"self":[{"href":"https:\/\/support.wcsu.edu\/index.php?rest_route=\/wp\/v2\/ht-kb\/93","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.wcsu.edu\/index.php?rest_route=\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.wcsu.edu\/index.php?rest_route=\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.wcsu.edu\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/support.wcsu.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=93"}],"version-history":[{"count":0,"href":"https:\/\/support.wcsu.edu\/index.php?rest_route=\/wp\/v2\/ht-kb\/93\/revisions"}],"wp:attachment":[{"href":"https:\/\/support.wcsu.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=93"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.wcsu.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-category&post=93"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.wcsu.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-tag&post=93"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}