{"id":996,"date":"2019-08-07T14:23:37","date_gmt":"2019-08-07T14:23:37","guid":{"rendered":"https:\/\/support.wcsu.edu\/?post_type=ht_kb&#038;p=996"},"modified":"2020-07-22T17:13:57","modified_gmt":"2020-07-22T17:13:57","slug":"students-getting-started-with-the-service-desk-portal","status":"publish","type":"ht_kb","link":"https:\/\/support.wcsu.edu\/?ht_kb=students-getting-started-with-the-service-desk-portal","title":{"rendered":"Students:  Getting Started with the Service Desk Portal"},"content":{"rendered":"<h2>Students &#8211; Service Desk Portal Overview<\/h2>\n<p>Please watch the video below to learn how to get started using the service desk portal.\u00a0 The service desk portal provides an easy to use web interface where you can use self-help articles, request service, and report all technology issues.\u00a0 You can use the service desk portal to track your requests as well as to communicate through the request with the staff working on your request.<\/p>\n<h3>Getting Started with the Service Desk Portal<\/h3>\n<p><iframe loading=\"lazy\" id=\"kaltura_player\" src=\"https:\/\/cdnapisec.kaltura.com\/p\/1079102\/sp\/107910200\/embedIframeJs\/uiconf_id\/38466932\/partner_id\/1079102?iframeembed=true&#038;playerId=kaltura_player&#038;entry_id=1_z440jjrd&#038;flashvars[streamerType]=auto&amp;flashvars[localizationCode]=en&amp;flashvars[leadWithHTML5]=true&amp;flashvars[sideBarContainer.plugin]=true&amp;flashvars[sideBarContainer.position]=left&amp;flashvars[sideBarContainer.clickToClose]=true&amp;flashvars[chapters.plugin]=true&amp;flashvars[chapters.layout]=vertical&amp;flashvars[chapters.thumbnailRotator]=false&amp;flashvars[streamSelector.plugin]=true&amp;flashvars[EmbedPlayer.SpinnerTarget]=videoHolder&amp;flashvars[dualScreen.plugin]=true&amp;flashvars[Kaltura.addCrossoriginToIframe]=true&amp;&#038;wid=1_fza2bm8u\" width=\"400\" height=\"285\" allowfullscreen webkitallowfullscreen mozAllowFullScreen allow=\"autoplay *; fullscreen *; encrypted-media *\" sandbox=\"allow-forms allow-same-origin allow-scripts allow-top-navigation allow-pointer-lock allow-popups allow-modals allow-orientation-lock allow-popups-to-escape-sandbox allow-presentation allow-top-navigation-by-user-activation\" frameborder=\"0\" title=\"Kaltura Player\"><\/iframe><\/p>\n<p>Click\u00a0<strong><a href=\"https:\/\/wcsu.samanage.com\" target=\"_blank\" rel=\"noopener\">here<\/a>\u00a0<\/strong>to access the service desk portal.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Students &#8211; Service Desk Portal Overview Please watch the video below to learn how to get started using the service desk portal.\u00a0 The service desk portal provides an easy to use web interface where you can use self-help articles, request service, and report all technology issues.\u00a0 You can use the&#8230;<\/p>\n","protected":false},"author":4,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[2],"ht-kb-tag":[],"class_list":["post-996","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-getting-started"],"_links":{"self":[{"href":"https:\/\/support.wcsu.edu\/index.php?rest_route=\/wp\/v2\/ht-kb\/996","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.wcsu.edu\/index.php?rest_route=\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.wcsu.edu\/index.php?rest_route=\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.wcsu.edu\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/support.wcsu.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=996"}],"version-history":[{"count":0,"href":"https:\/\/support.wcsu.edu\/index.php?rest_route=\/wp\/v2\/ht-kb\/996\/revisions"}],"wp:attachment":[{"href":"https:\/\/support.wcsu.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=996"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.wcsu.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-category&post=996"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.wcsu.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-tag&post=996"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}