If you suspect that your computer may have been infected with a virus, follow the guidelines below:
- Do as little as possible on that machine, because every click could spread the infected program
- Run a complete scan of your system using your anti-virus software
- Your anti-virus software, after having identified an infected file, may ask you if you’d like to attempt to clean it. Proceed with the clean. If your anti-virus software is unable to clean the file, it may prompt you to delete the file entirely. If the file is a Windows system file, you may need to reinstall Windows. If the file is associated with a program or application, you may need to reinstall the program in order to replace any deleted files.
- Check for any virus removal utilities that are available on most anti-virus vendor websites. May need to download a supplementary tool from the vendor to successfully clean the file(s).
Anti-virus resources: https://support.wcsu.edu/?ht_kb=what-are-some-helpful-anti-virus-resources
Malware removal resources: https://support.wcsu.edu/?ht_kb=what-are-some-anti-spyware-resources