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Cisco Phone Overview

Click the below link for a quick reference guide pdf on using the Cisco phone handset.

Quick Reference for using the new telephone set.

Watch the video below for an overview of the Cisco handset.

How To – Place Calls (What to Dial)

Emergency                911
On Campus               5 digit extension number
Off Campus               8 + 7 digit number
Long Distance          8 +1 + Area Code + 7 digit number
Toll Free                    8 + number
International             8 + 011 – Country Code + number (authorized users)

How To – Access Voicemail

On Campus – 7,9999

Off Campus (External voicemail access):

  1.     Dial the main system number  – 203-837-9999
  2.     Press * for Sign In
  3.     Dial your 11 digit extension 1 203 837  xxxx followed by #
  4.     Enter your PIN  followed by #
  5.     Follow the prompts to check your mail.

If you need to reset your PIN, go to the Cisco Self-Service portal are http://phone.wcsu.edu/ucmuser/ and login with your network login credentials.

Click here for instructions on how to self-service reset your voicemail PIN.

How To – Report a Problem

  1.  You can log into our Samanage Incident reporting system and create an incident here:  https://wcsu.samanage.com/
  2. You can call the IT+I service desk at 203-837-8467 and report the issue.
  3. You can also report the issue by sending an email to requestit@wcsu.edu.
Updated on February 6, 2024

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