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Faculty/Staff: Mac Keychain reset guide/Password reset

Mac Login and Keychain Solution Guide

Disclaimer: This guide only pertains to faculty/staff members with Mac computers that were issued by IT&I

I – Keychain Prompts

If Keychain Prompts are blocking access to your computer please follow the steps below:

A) Save and close all open documents and programs.  If you see similar keychain prompts as below, after resetting your WCSU User Account password, keep pressing the ESC (escape) button until the prompts stop and your are back to your desktop.

B) From the Finder, click on the ‘Go‘ Menu, and then click ‘Go to Folder‘.

C) Type the following : ~/Library/Keychains

D) Select all files, right-click on them and then select ‘Move to trash‘.


E) Restart your computer, and log in with your most current credentials

F) If you use the Outlook app on your computer, open it and enter in your password again when prompted.

Note: The tilde (~) is important, as it is a shortcut for a longer path.  If you do not enter it, it takes you to the System-wide key chains, which should not be altered. 

If you have any issues following or understanding any of the above procedures please call the IT+I Service Desk at 203-837-8467 or send us an email at RequestIT@wcsu.edu and we will be happy to assist you.

Updated on May 25, 2022

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