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10 Things You Should Know about IT as an Incoming Student to WCSU

1. Receiving your WCSU User Account:

New students will their WCSU User Account credentials via the email address that was provided to admissions up to one hour after they register for classes. This account will grant you access to your Student Windows Account, Student Banner Account, Student Blackboard Account, and Student Email Account, as well as several other Student User Tools.
Note: It can take up to one hour after newly registering for classes for you to recieve your WCSU User Account credentials email message.

After receiving your username (your last name followed by 3 numbers) you will need to follow the instructions for setting up a new password. Strong passwords are at least 8 characters long and contain a mixture of lower and upper case letters, numbers, and symbols. Be sure to keep your password secure as it grants you access to sensitive student information.

Note: You must be registered for classes before an account can be created for you. If you are not registered for classes yet, please contact your advisor or the Academic Advisement Center (203-837-8397).

2. Where are WCSU’s Computer Labs?

WCSU has staffed computer labs on its Midtown and on its Westside Campus, as well as multiple computer study rooms located on both campuses.

The main staffed computer labs, are listed below:

The Midtown Computer Center (MTCC) located in the Midtown Haas Library (HAAS) on the 1st Floor
The Student Technology Training Center (STTC) located in the Midtown Student Center (SC) in room 225
The Westside Computer Center (WSCC) located in the Westside Classroom Building (WS) in room 117

Computer Center 125 (CC125) located in the Westside Campus Center (WS) in room 125

To learn more about our computer labs, click this link:  http://www.wcsu.edu/iti/computers/

3. How can I receive technology help from IT&I?

The WCSU IT&I Main Office and the WCSU IT&I Service Desk are located in the Midtown Old Main (OM) building on the 3rd floor, room 303.

The IT&I Service Desk can be contacted by emailing requestIT@wcsu.edu, and by phone at 203-837-8467. Emailing the IT&I Service Desk or creating an incident directly in our ticketing system, here:  https://wcsu.samanage.com, are the fastest ways to receive help as an email or direct incident submission will automatically create an incident work order for you that will be reviewed by IT&I Service Desk staff. The IT&I Service Desk is open Monday – Thursday from 8:30 am to 8:30 pm, and Fridays from 8:30 am to 4:30 pm during Spring and Fall Semesters while classes are in session and Monday – Friday from 8:30 am to 4:30 pm over the seasonal breaks.

The WCSU IT&I Main Office can be reached by phone at 203-837-8307, and walk-ins are always welcome. The IT&I Main Office is open Monday – Friday from 8:00 am to 4:30 pm all year long.

The IT&I Main Office and IT&I Service Desk are closed on Holidays and according to weather related cancellations.

WCSU IT&I does not offer technical support for personally owned computers and software.

To learn more about the service desk portal, please go here: https://support.wcsu.edu/?ht_kb=students-getting-started-with-the-service-desk-portal

4. Can I get Free Software as a student at WCSU?

Yes! WCSU offers a variety of software for students on the Software Digital Download Portal for free. Offers include Windows Operating Systems, Microsoft Office for PC and MAC, Security Software and more! Just go to https://support.wcsu.edu/?ht_kb=students-where-can-i-get-free-software to learn more.

To access the Software Digital Download Portal, you’ll need your student username and password, so be sure to set up your account with one of the WCSU Computer Centers.

You can also download the Microsoft Office Suite using your WCSU student email account.  Simply go to the below site and use your full WCSU email address for your username.  For example: username123@wcsu.edu would be a fully qualified username.

Download Office here: https://support.wcsu.edu/?ht_kb=faculty-where-can-i-get-free-software

Need help? Read about it or watch a video: https://support.office.com/en-US/article/Video-Install-Office-on-your-PC-or-Mac-for-Office-365-for-business-b7071ece-237d-4f84-a67d-d8cf1d1f2e60

5. How do I connect my Xbox or PlayStation (or any personal device) to WCSU’s network?

First, try either connecting your gaming console wirelessly to the Western-Student wireless network or by connecting a network cable from your console to the data jack in your dorm.

If you are unsuccessful, try registering your MAC address by following the steps here:  Register Xbox or Playstation

A device will have two different MAC addresses, one for a wireless connection and one for a wired connection. Both can be found within the settings or properties of the device and there are multiple online walkthroughs that can help you find the MAC address on whatever device you’re trying to use. Just search, “How do I find my device’s MAC address?” in any web browser, specifying what kind of device it is (i.e. an Xbox, camera, etc.) Be sure to provide the correct MAC address in your email request whether you are requesting wireless or wired access.

If you still experiencing issues, just email the IT&I Service Desk at requestIT@wcsu.edu with your full name, your dorm room number, the device you would like to connect, and the device’s MAC Address to request wireless network access, and if you’re trying to connect your device via an Ethernet cable directly into the WCSU Network for wired access, you’ll also need to provide the jack number located on the Ethernet Cable port on the wall inside your dorm that you would be connecting into.

6. How do I use WCSU’s Wi-Fi Networks?

WCSU provides free Wi-Fi to all students on campus.

There are three main wireless networks: Western, Western-Student, Western-BYOD.

In order to connect to either of these networks, you must login in using your Student Username and Password. In order to reach the login portal, connect your device to the network. Depending on the device, device operating system, and device browser, the login portal may automatically appear once you have connected to the network or you may need to open a browser and type in wcsu.edu in the web address bar and press Enter to manually prompt the portal’s activation. Once you have reached the login portal, simply input your student credentials and click login.

If you experience issues reaching the login portal or connecting to either network, please contact the IT&I Service Desk at 203-837-8467 or email requestIT@wcsu.edu.

Students will need to login through the portal every time they wish to connect to the Western Network. The first time you login to the Western-Student Network or Western-BYOD network, you will be required to register your device after the authentication process is completed. Once you register your device, you are set.

If you would like more information, check out the link on WCSU’s support site: https://support.wcsu.edu/?ht_kb=which-university-network-do-i-connect-to.

7. How do I reset my password?

Students can go to wcsu.edu/password to reset their password. Simply provide your WCSU email address and follow the recovery options to reset your password. Be aware that student passwords automatically expire every 90 days for security purposes and students will automatically be prompted to change their password when they attempt to login to a University Computer after their password is automatically expired.

Otherwise, a student can simply use the method above to reset their password anytime.

8. Where can I access other tools available to me as a Student at WCSU?

Students can access a wide variety of tools available to them via the WCSU website. Visit http://wcsu.edu and click the Westconn Essentials menu located in the top right corner, or http://conduit.wcsu.edu/students.asp, the WCSU Student Portal, to explore the many tools WCSU offers over the web. From either website, Students can easily access their Banner or Blackboard accounts or their Student Email Account.

On conduit.wcsu.edu, you can also customize helpful widgets for your personal use, including WestConn Twitter, WestConn Facebook, WestConn Headlines and WestConn Essentials.

9. How do I set up my email account on my mobile device?

You can connect to your email on a phone or tablet. When you set up an account on your device, you’ll be able to access and synchronize your email, calendar, and contacts.

Please visit WCSU’s support site for instructions on how to set up your email account on a mobile device, here: https://support.wcsu.edu/?ht_kb=how-do-i-set-up-my-email-account-on-my-mobile-device

10. How do I manage my WESTCONNect Card for CONNect Cash, Meal Plans, and ConnectPrint?

Your WESTCONNect I.D. Card has multiple uses. You can add funds to your WESTCONNect Card to use for on and off campus purchases. The card can also be used to manage your student meal plans and printing from the on-campus printers.

To manage these funds and plans, go to https://csgold.wcsu.edu/login/ldap.php

After signing in with your Student Username and Password, and agreeing to the terms of usage, you can add funds to your WESTCONNect Card, manage Meals plans, and view your ConnectPrint usage.

Incoming students may upload a photo for their WESTCONNect ID card. A validating ID document is also required. New student must also create a 4-digit Door security PIN. For more information, please visit :

https://www.wcsu.edu/westconnect/new-student/

Updated on July 2, 2020

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